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PRIVACY, COOKIES AND DATA POLICY

Last updated: 14 June 20261. Who we areData Controller: Secure and Strategic Advisory. Secure & Strategic Self™ is the signature framework and individual leadership brand of Secure and Strategic Advisory.
Country: United Arab Emirates
Contact email: [email protected]2. Personal data we collectWe may collect personal data such as:--> name and contact details--> billing, booking, purchase, and service information--> enquiry, application, and correspondence records--> payment confirmation and transaction-related details, noting that full payment processing is handled by third-party payment providers--> account, login, access, or participation data where relevant--> technical data such as IP address, browser type, device information, usage patterns, and approximate location data derived from technical signals--> marketing and communication preferences--> any other information you choose to provide to us through forms, bookings, questionnaires, applications, purchases, downloads, surveys, event registrations, or direct communications3. How we collect dataWe may collect data when you:--> contact us by email, form, application, or otherwise--> book, buy, apply for, or use services, sessions, programmes, events, or digital products--> subscribe to emails, newsletters, updates, or other communications--> fill out forms, questionnaires, or surveys--> interact with the website, pages, media, or embedded content--> use features that rely on cookies, analytics tools, pixels, tags, or similar technologies4. Why we use your data and legal basesWe may use personal data to:--> provide, deliver, administer, and improve services, programmes, products, and website functionality
Legal basis: performance of a contract, legitimate interests, or consent where required--> process payments, maintain records, manage transactions, and comply with legal, accounting, or tax obligations
Legal basis: legal obligation, performance of a contract, and legitimate interests--> respond to enquiries, applications, requests, and support messages
Legal basis: legitimate interests and, where applicable, steps taken at your request before entering into a contract--> send service-related communications, updates, access details, confirmations, and administrative messages
Legal basis: performance of a contract and legitimate interests--> send newsletters, marketing, launch information, invitations, and promotional communications where you have opted in or where otherwise permitted by law
Legal basis: consent or legitimate interests, as applicable--> monitor website usage, improve performance, maintain security, prevent misuse, and diagnose technical issues
Legal basis: legitimate interests or consent where required--> protect our rights, enforce our terms, resolve disputes, and comply with applicable law
Legal basis: legal obligation and legitimate interests5. Data retentionWe retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including legal, regulatory, tax, accounting, business, operational, and evidential purposes.In general:--> client, service, booking, and transaction records may be retained for business, legal, tax, accounting, and dispute-resolution purposes--> correspondence and enquiry records may be retained for follow-up, continuity, recordkeeping, and business administration--> marketing data is retained until you unsubscribe, opt out, withdraw consent, or we otherwise determine it should be removed--> technical and analytics data is retained for a limited period or in aggregated form, subject to the settings of the relevant tools and providers6. Data sharingWe may share personal data, where reasonably necessary, with trusted third parties and service providers, which may include:--> website, hosting, and domain service providers--> email, newsletter, and communication platforms--> payment processors and payment technology providers--> booking, scheduling, form, and workflow tools--> course, content, membership, or digital delivery platforms--> analytics, advertising, and performance tools--> cloud storage, administrative, professional, technical, or security support providers--> legal, financial, regulatory, compliance, or professional advisers where necessary--> authorities, regulators, courts, insurers, or law enforcement where required by law or where necessary to protect rights, safety, or legitimate interestsWe share only the data reasonably required for the relevant purpose and seek to use providers with appropriate safeguards.7. International transfersSome providers or systems we use may process, store, or access personal data in countries other than the country in which you are located.This may include transfers outside the United Arab Emirates and, where relevant, outside the UK or EEA.Where required by applicable law, we use appropriate safeguards for such transfers, which may include contractual protections, technical measures, organisational measures, or reliance on recognised legal transfer mechanisms.8. Your rightsDepending on your location and the law that applies to you, you may have rights to:--> request access to your personal data--> request correction of inaccurate or incomplete data--> request deletion of your data--> request restriction of processing--> object to certain processing--> request portability of data you provided to us--> withdraw consent where processing is based on consent--> opt out of marketing communications at any timeRequests may be sent to [email protected]We may need to verify your identity before responding to a request.9. ComplaintsIf you believe your privacy rights have been infringed, you may contact us first at [email protected] and we will try to address your concern.You may also have the right to lodge a complaint with a relevant data protection authority, privacy regulator, or supervisory authority in the country or region where you live, work, or where the issue arose, depending on the law that applies to you.10. SecurityWe take reasonable technical, organisational, and administrative measures to help protect personal data against unauthorised access, loss, misuse, alteration, or disclosure.However, no method of transmission, storage, or electronic processing is completely secure, and we cannot guarantee absolute security.11. ChildrenThis website and our services are not intended for children under 18 unless expressly stated otherwise.We do not knowingly collect personal data from children under 18 without appropriate authority or lawful basis.If you believe a child has provided personal data to us in error, please contact us so we can review and, where appropriate, delete the information.COOKIES AND TRACKING12. What cookies areCookies are small text files and similar technologies that may be placed on your device to help websites function, remember preferences, analyse usage, improve performance, support security, and, where used, measure communications or marketing activity.13. Types of cookies and tracking technologies usedDepending on how this website is configured from time to time, we may use:--> essential cookies required for core website functionality, security, and page delivery--> analytics and performance cookies to understand how visitors use the website and improve content and performance--> functionality and preference cookies to remember settings and improve user experience--> embedded content and third-party service cookies connected to video, forms, booking tools, payment tools, email tools, or social media features--> advertising, pixel, tag, or similar tracking technologies where used for communications, audience measurement, or promotional activity14. Cookie consentWhere required by law, we request consent before placing non-essential cookies or similar technologies on your device.You can manage preferences through the cookie banner or consent tool made available on the website, where applicable.Essential cookies may still be used where they are necessary for the operation, security, or basic functionality of the website.15. Managing cookiesYou can also manage or block cookies through your browser or device settings.Please note that disabling cookies or similar technologies may affect the performance, functionality, availability, or user experience of some parts of the website.16. UpdatesThis policy may be updated from time to time.Any changes will be reflected by the updated date shown above.Your continued use of the website after changes are published indicates acknowledgement of the updated policy.

TERMS AND CONDITIONS

Last updated: 14 June 20261. About these TermsThese Terms apply to your use of this website and to any enquiry, booking, purchase, or use of services, programmes, sessions, events, digital products, or related resources made available through this website.This website is operated by Secure and Strategic Advisory, a business registered in the United Arab Emirates. Secure & Strategic Self™ is the signature framework and individual leadership brand of Secure and Strategic Advisory.Country: United Arab Emirates
Contact email: [email protected]By accessing this website, booking services, purchasing products, or otherwise engaging with this website or our offers, you agree to these Terms.If you do not agree to these Terms, please do not use this website or purchase our services or products.2. ServicesWe provide leadership, advisory, coaching, educational, strategic, and related services. These may include:--> one to one advisory--> one to one coaching--> group coaching--> group programmes--> courses, trainings, workshops, and events--> diagnostics, assessments, and strategy sessions--> keynote speaking, facilitation, and transformation partnerships--> digital products, resources, and related educational materials--> other services, offers, or experiences described on this website, in proposals, at checkout, or in direct correspondenceServices may be delivered virtually, digitally, in person, live, pre-recorded, individually, or in group formats.Some services or products may be subject to additional terms, which will be shown at the time of booking, purchase, registration, or agreement. Where offer-specific terms apply, they supplement these Terms.3. Advisory disclaimerOur services are educational, strategic, developmental, and reflective in nature. They are not therapy, counselling, psychotherapy, diagnosis, treatment, crisis support, or medical care. Nothing on this website or within our services constitutes medical, psychological, psychiatric, legal, tax, investment, or financial advice.You remain responsible for your own decisions, actions, wellbeing, and outcomes. If you require clinical, medical, mental health, legal, financial, or other regulated professional support, you should seek assistance from an appropriately qualified professional.4. EligibilityYou must be at least 18 years old to purchase services or products through this website unless otherwise agreed by us in writing.By booking, purchasing, or using our services, you confirm that the information you provide is accurate and complete.5. Bookings and paymentPayments may be processed through third-party providers, which may include Stripe, PayPal, Gumroad, or other payment platforms used from time to time.Bookings, applications, enrolments, and scheduling may be managed through third-party systems, which may include Calendly, forms, email workflows, event tools, or similar platforms.Prices, payment terms, instalment options, programme dates, access periods, and any offer-specific conditions will be shown at the time of booking, purchase, proposal, invoice, or checkout.Unless otherwise stated, payment is due in full at the time of booking or purchase.If instalment payments are offered, you agree to pay all instalments in accordance with the stated schedule.We reserve the right to suspend, refuse, or withdraw access to services or digital products where payment is overdue, declined, reversed, disputed without proper basis, or not completed.6. Rescheduling and cancellationsFor individual sessions, calls, diagnostics, or appointments:--> Sessions may be rescheduled up to 48 hours before the scheduled start time.--> Cancellations, reschedule requests made within 48 hours of the scheduled start time, late arrivals that materially reduce the session, or failure to attend are charged in full and are non-refundable.For programmes, packages, group offers, trainings, workshops, events, or other multi-session engagements:--> Offer-specific terms, timelines, and access conditions will be stated at the time of purchase, registration, proposal, or agreement.--> Sessions, calls, credits, or access included within a package or programme must be used within the stated timeframe unless otherwise agreed in writing.--> Missed sessions, unused inclusions, partial attendance, or failure to engage do not create a right to refund, extension, replacement, or credit unless we expressly agree otherwise.If we need to cancel, reschedule, postpone, or materially change a session or service, we may offer an alternative date, transfer, service credit, replacement access, or refund, as appropriate and at our discretion unless the law requires otherwise.7. RefundsServices, sessions, programmes, and packages--> No refunds are provided for completed sessions, delivered services, attended events, or time already used.--> No refunds are provided for programmes, packages, retainers, group offers, workshops, trainings, events, or advisory engagements once they have started, been accessed, or been materially prepared for, except where required by law.--> Where a payment plan applies, your commitment to the full payment amount remains in place unless we state otherwise in writing.Digital products and digital content--> Digital products, downloads, recordings, templates, guides, tools, and other digital content are non-refundable once access, delivery, streaming, login details, or download has been provided, except where required by law.Nothing in this section overrides rights that cannot legally be excluded.8. Consumer withdrawal rightsIf you are a consumer in a jurisdiction that gives you a statutory cooling-off or withdrawal right, including consumers in the EU, UK, or other jurisdictions with mandatory consumer protections, those rights will apply to the extent required by law.For services, if you request that services begin during any applicable cooling-off or withdrawal period, you acknowledge that you may lose the right to withdraw once the services have been fully performed, and you may be charged for the portion already supplied where the law permits.For digital content delivered immediately, you consent to immediate access or delivery and acknowledge that, where the law permits, your withdrawal right may end once access, streaming, login, or download begins.9. Intellectual propertyAll content on this website and all materials provided as part of the services are owned by Secure and Strategic Advisory, Secure & Strategic Self™, and/or their licensors, and are protected by applicable intellectual property laws.This includes, without limitation, text, language, frameworks, methodologies, concepts, recordings, worksheets, workbooks, training materials, downloads, graphics, branding, logos, designs, audio, video, and digital resources.When you purchase or access a service or product, you are granted a limited, personal, non-exclusive, non-transferable, revocable licence to use the relevant materials for your own internal or personal use only.You may not, without prior written permission:--> copy, reproduce, republish, upload, post, transmit, translate, adapt, distribute, or commercially exploit any content or materials--> share paid materials, recordings, downloads, or access credentials with others--> resell, sublicense, assign, or create derivative works from our materials--> use our name, brand, framework names, programme names, trademarks, or content in a way that suggests endorsement, affiliation, or ownership10. Acceptable useYou must not:--> use this website unlawfully or in breach of these Terms--> interfere with the website’s security, availability, or functionality--> attempt unauthorised access to systems, accounts, data, or restricted areas--> misuse forms, bookings, logins, downloads, or interactive features--> upload, transmit, or distribute malicious code, spam, abusive content, or harmful material--> infringe our intellectual property rights or the rights of others--> use this website, our content, or our materials for deceptive, competitive, exploitative, or unauthorised commercial purposesWe reserve the right to restrict or terminate access where we reasonably believe there has been misuse.11. Third party servicesThis website may use, integrate with, embed, or link to third-party services, platforms, software, payment processors, scheduling tools, hosting providers, analytics tools, social media platforms, or external websites.We are not responsible for the content, availability, policies, security, or practices of third parties. Your use of third-party services is subject to their own terms and policies.12. No guaranteesWe do not guarantee specific outcomes, business results, personal results, financial results, psychological outcomes, or other particular results from using this website, our services, or our products.Outcomes vary depending on individual circumstances, implementation, timing, participation, context, and factors outside our control.13. Limitation of liabilityTo the fullest extent permitted by law:--> We are not liable for any indirect, incidental, special, punitive, exemplary, or consequential loss or damage, including loss of profits, loss of revenue, loss of business opportunity, loss of goodwill, loss of data, or interruption of business.--> Our total liability for any claim arising out of or relating to this website, our services, or our products will not exceed the total amount paid by you to us for the specific service or product giving rise to the claim in the 3 months preceding the event giving rise to the claim.Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence where such liability cannot be excluded.14. Changes to these TermsThese Terms may be updated from time to time.The latest version published on this website will apply from the stated updated date.Continued use of the website, continued access to services, or continued engagement with our offers after changes are published indicates acceptance of the updated Terms.15. Governing lawThese Terms are governed by the laws applicable in the United Arab Emirates.Courts with competent jurisdiction in the United Arab Emirates will have jurisdiction over any dispute arising out of or in connection with these Terms, except where mandatory consumer law requires otherwise.16. ContactQuestions about these Terms may be sent to: [email protected]